Our Services

How We Help You Achieve Your Goals

At Return on Incentives, LLC, we provide fully integrated, all-inclusive services for destination meetings and incentive trips, designed to deliver a stress-free experience for both our clients and their attendees. From strategic program design and budget management to site selection, contract negotiation, and on-site support, our team manages every detail from start to finish. We coordinate speaker sourcing, event production, entertainment, rooming lists, activities, transportation, and post-program reconciliation—handling all contracts, billing, and vendor payments on your behalf. Our goal is simple: to create memorable, high-impact programs while making it feel effortless for you.

destination meeting &

incentive trip services

program management +

design & Budgeting

Pre-program strategic planning
RFP submission to vendors
Management of RFP responses
Site selection
Supplier selection and contract negotiation
Planning of on-site and off-site functions
Sourcing of speakers/entertainers
Program budget management
Review of all bills
Settlement of any billing disputes directly with vendors and payment to vendors
Presentation of detailed final bill approximately 45 days post program

program operations + On-site management & Support

Creation of meeting room layouts/CADs
Management of program deliverables (invoices, attrition dates, cancellation dates, etc.)
Management of on-site and off-site functions
Management of sleeping room blocks & meeting space
Liaison between suppliers and client
On-site administration: Travel staff as needed

attendee management

Online registration and website
Reporting based on attendee data from registration form
Customer Service via phone and email for attendee questions
On-site customer service/in person or virtual hospitality desk for attendee questions/issues

meeting planning

Food and beverage selections
Meeting space requirements
Audio-visual requirements
Guarantees for all functions and activities
Ground transportation for off-site venues (when applicable)
Preparation of final travel documents – meeting specifications/program agenda/travel logistics

air transportation

Airline reservations and ticketing based on host company’s direction
Quality control of airline confirmations and e-tickets
Arrival/departure manifest

How We're Different

What truly sets us apart is our commitment to exceptional customer service. We oversee attendee registration, provide ongoing support via phone and email, and offer in-person or virtual hospitality desks to answer questions and resolve issues in real time. Clients consistently tell us how easy everything felt—and that’s by design. From managing meeting layouts and AV needs to preparing travel manifests and final documents, every interaction is guided by our concierge-level approach. At Return on Incentives, we don’t just plan trips; we create unforgettable experiences that run smoothly from the first invitation to the final departure.

Ready to Get Started?